A: Yes. You can buy tickets and E-packs from your local branch or agent. Check the Contact Us section of the website for details of your local branch and agent.

Q: If I book a courier using either the internet or VAN, how long will it take for them to come and pick up my parcel?

A: Our couriers will usually pick up a parcel within two hours of your pick up request during normal business hours and depending on where in the country you are. Please contact your local branch on 0800 800 841 to confirm the service standard for a pickup from your location.

Q: Which ticket should I use for my item?

A: The type of ticket depends on the destination. Your Service Schedule will tell you which ticket to use.

Q: How many tickets do I use on my parcel?

A: The number of tickets required is determined by the weight and size of your parcel (whichever is greater)*. Our Ticketing Guidelines will help you calculate the size of your parcel and tell you how many tickets you need to use.

*Should rural delivery or Saturday delivery be necessary, an "RD" or "Sat Del" ticket is required, these incur additional charges.

Q: What are the maximum weights/dimensions I can send? How do I measure the item?

A: The maximum weight per item is 25kgs. The maximum volume is 0.1m3. Our Ticketing Guidelines will help you to calculate the size of your parcel.

Q: Where is my parcel/item?

A: You can use our Track IT function to find out if your parcel/item has been delivered. To use Track IT you will need to know the ticket code and the ticket number. Both tickets and E-packs have a reference code for you to keep. If you have not kept the reference portion of your ticket then you will need to contact Customer Services on 0800 800 841.

To learn how to lodge a query on an existing consignment online, click here.

Q: Do you have a list of items that you can't carry?

A: Yes, New Zealand Couriers has a list of Prohibited and Dangerous Goods which give details of goods we are not able to carry.